How does the Purple Planet leaderboard work?
BackerKit provided this help section on Leaderboards - here is how they work:
https://help.backerkit.com/article/802-campaign-leaderboard-for-backers
Last updated: February 10, 2024 10:13
What is the shipping method?
USPS mail for orders within the UNITED STATES. For all other countries, whichever service has a better value for your area and parcel size. All items are shipped from the UNITED STATES.
We are looking at options to consolidate fulfillment to reduce shipping costs for backers. More details will be provided as we get closer to the fulfillment date.
Last updated: January 24, 2024 11:25
Where is the product being printed?
We have a printer near us in the UNITED STATES which means we can get the product fairly fast once it is completed.
Last updated: January 05, 2024 13:13
When will I get my stuff?
All product should be sent out in OCTOBER of 2024. Which could be as early as AUG/SEPT or as late as DEC 2024 depending on a number of production factors. Including, how many stretch goals we achieve, and how productions moves through writing, editing and art.
Last updated: January 24, 2024 11:26
If I back more than one Purple Planet project, how will fulfillment be handled?
We are looking at options to consolidate fulfillment to reduce shipping costs for backers. More details will be provided as we get closer to the fulfillment date.
Last updated: January 24, 2024 11:24
What is the shipping method?
The default will be media mail for the US. For countries outside the US, it will be priority or first class mail. You can opt to select priority mail in the survey, and it will be re-calculated for you.
Last updated: March 07, 2024 21:18
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.